The temperature in Dallas from eleven:00 am until perfectly immediately after 5:00 pm was blue skies and sunshine. The flight from Dallas to DC was not crammed with temperature as The trail was direct and never altered aside from slight turbulence which triggered altitude variations to avoid. The temperature in DC was crystal clear and no rain. Climate predicted for Charleston WV did manifest 45 minutes after the at first scheduled landing time must have happened. It really is my perception that American Airways could have and must have provided a lot more in the way in which of logistical know-how in Dallas for gate availability and contingency ideas when gates are blocked, additional help for delayed connecting flights to assist passengers and avoid skipped flights, and more humanity and understanding for travellers stranded in the evening in a significant city without having data, means, and so forth. We were not available anything by Vanessa S. or perhaps the gate personnel. I did go to the ticket counter in DC and a Supervisor, Sandra did present our very first and only apology and knowledge on hotel shuttles from the airport and a discount voucher good at numerous motels. Incidentally, our baggage which was checked was not accessible to us on Friday night time and we ended up available a complimentary toiletry bag. Baggage staff have been pretty courteous plus the highlight of our client knowledge. Because we could not get re-booked until the following working day and I could not get to Charleston WV as wanted for organization obligations, I rented a resort area in DC as well as a rental car or truck and drove myself to Charleston WV from Washington DC. the next morning in an effort to get there as essential. The results of my practical experience still left me feeling quite let down in The client service out there at American Airways.
Flight 686 dec 26 2015 My spouse & i were being informed the wrong transfer terminal gate in charlotte on aircraft about to freeport in place of nassau. I went to flight attendant powering counter to make clear flight. He looked at me amusing when i reported nassau smirked never checked out my ticket to make clear Location This flight was one hour delayed so there was no rush.
Does American Airlines have a coverage NOT to talk to their travellers (who have all compensated to fly on that airline)???
We want a created verification from American Airlines to method our cruise coverage assert. Stating the conditions of delays around the day we traveled to board our ship.
I have flown your airline two situations in the final 12 weeks and experienced a single person that actually works for me to fly very last 7 days over a non quit flight you men can’t even receive a non stop flight on time.
Very first, although this e mail is not really supposed being a response to the remarks you merely submitted, it does affirm Now we have acquired your reviews and possess assigned a reference range, which you see under.
Not sure if this could get the job done …. I attempted to talk to someone about some grievances and finding reimbursed for Accommodations stay in Dallas on account of skipped flight into Cellular Alabama. Also the gate agents in Dallas were no help in any way with looking to get lodge room or the rest. This may not be an enormous offer if was for myself a developed person in my late 50’s . But this was my 24 year aged daughter traveling with two youthful small you can try this out children ( 2 one/2 yr and 3month old ) traveling back again to view her relatives simply because her Partner is within the Air Pressure stationed overseas.
I respect that you are dealing with a merger and many employees may be less than thrilled, but this attitude really should not be apparent towards your customers who are merely contacting for getting some help.
I sincerely hope to receive a favourable reply within the subsequent handful of days, so I'm able to continue working with American Airlines for my journey.
Based on this expertise I can only conclude this observe appears being business enterprise as normal for American Airways, In particular just after witnessing indicators about not eliminating cots from specified places. How can a business justify getting in excess of fifty Older people snooze on cots in an plane terminal? This must be a concern for the Fire Marshals!
I wished to let you know of an outstanding young girl you might have working in your case at Dallas-Ft. Worth airport. Her name is Nyanina Kong, and she goes via the identify of Nina.
I'd a horrible expertise working with American Airlines! My gate was modified six occasions and that they had me jogging from gate to gate to miss out on my flight! Then was put on An additional flight who’s gate was changed four moments following that! The men and women at gate were being unpleasant and didn’t treatment! My flight was delayed due to maintenance challenges then I last but not least get on plane and sit in my seat and my arm was scratched by an staff pushing the drink cart!
I are in NYC and get the job done in the Fashion small business earning 30k a year, so buying a $360 flight was a massive offer for me. I a short while ago utilized for and obtained the AAdvantage credit card since because of business enterprise I will now be bicoastal and touring NYC-LA quite often, which was The rationale for my past vacation. I have been flying AA for a few years Which is the reason I selected them as my airline of choice for my upcoming bicoastal occupation. On my very last flight #738 on March twenty five 2013 they lost my luggage and it has been about per week now. As a result of the nature of my flight I had numerous valuables in that bag. I am in Trend and are actually amassing scarce and costly pieces in the course of my lifetime, a lot of which I brought with me and also have collected on travels that I have flown with your company.
I have a request reference range 14716375252 from the vacation taken past Nov. I wish to know the companies response.